NEW YORK, September 21, 2021 / PRNewswire / – MetTel, a leader in digital transformation and IT communications, received a Stevie® award in the Customer Service Team of the Year category in the 19e Annual American Business Awards®. MetTel has won over 20 customer service awards in the past eight consecutive years.
This award recognizes the success of MetTel’s customer service team in helping a large retail customer digitally transform their thousands of stores for greater resilience both before and during the pandemic. During the pandemic shutdown, MetTel’s customer support team quickly reconfigured the customer’s IT operations using the new solution, taking a network designed for a physical retail environment and transforming it. into a platform optimized for a whole new multi-channel customer experience – compliant with COVID guidelines and supported by remote employees, with the ability to scale up and down as needed.
“Our customer service team has functioned as a true extension for many of our clients over the past 18 months, demonstrating the power of having a true partner and the most advanced communications technologies to meet and mitigate some of the biggest challenges. business leaders have ever seen – including the COVID curve, ”said Marc Marshall, Executive Director of Customer Service at MetTel. “The reliability and dedication of our 24/7/365 customer support has provided a much needed lifeline, keeping our customers’ operations connected despite the challenges and uncertainty of the pandemic. “
The American Business Awards are the the United States leading business rewards program. All organizations operating in the United States are eligible to submit nominations – public and private, for-profit and not-for-profit, large and small. Over 3,800 entries – a record number – were submitted for consideration this year in a wide range of categories.
MetTel is a leader in communications and digital transformation (DX) solutions for corporate clients. By converging all communications on a proprietary network, MetTel provides businesses with a unified view and control point for all of their advanced network communications and services. MetTel’s comprehensive portfolio of customer solutions can increase business productivity, reduce costs and simplify operations.
Combining personalized and managed communication solutions with a powerful cloud-based software platform, the company’s MetTel Portal® enables customers to manage their inventory, usage, expenses and repairs from one interface. simple and user-friendly. For more information visit www.mettel.net, Follow us on twitter (@OneMetTel) and on LinkedIn, or call us directly at 877.963.8663. MetTel. Connect smarter. ™
About the Stevie Awards
The Stevie Awards are presented in eight programs: the Asia-Pacific Stevie Awards, the German Stevie
Price, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. The Stevies also produce the annual report Women | Future Conference. The Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 countries. Honoring organizations of all types and sizes and the people who support them, Stevies recognize exceptional performance in the workplace around the world. Read more about the Stevie Awards at http://www.StevieAwards.com.
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