“TP’s regional leadership was among the first to recognize the potential of digitally born companies and to create structures, processes and dedicated teams to win these customers and participate in their growth,” said Sebastian Menutti, director of industry. “TP’s performance is not only driven by winning new customers, but also by growing with existing customers. It has positioned itself for sustained growth by partnering with digital companies born in the fields of fintech, delivery, transport, travel and hospitality. “
With 16.7% in 2019, TP has the highest market share in CALA’s nearshore market segment and has exceeded the overall market growth. This success is the result of CALA’s most diverse geographic footprint, with operations in Argentina, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Peru. TP has also consolidated long-term partnerships with some of the most renowned Fortune 200 brands in United States, helping it to develop a solid growth trajectory in Mexico, Colombia, central America, and the Caribbean.
In addition, TP relies on subject matter experts to support its commercial efforts by developing tailor-made solutions. It has gone from being a simple service to that of a specialized partner offering consulting and technology adoption services. As a result, its nearshoring revenues have grown by 40.8% over the past three years, exceeding the overall growth rate of its revenues in Latin America during the same period. It also leveraged its strong pre-COVID-19 WAHA capabilities (process, technology, people) to seamlessly transition to a remote working model, ensuring no major disruption to its service.
“As a company specializing in developing efficient processes, TP draws on its expertise to help clients create or reform internal workflows,” noted Menutti. “Likewise, due to a lack of formal processes, some start-ups have significant security vulnerabilities. TP plays a fundamental role in helping these businesses by performing risk assessment analysis and then developing and implementing the processes and technology needed to secure their operations. to finish.”
Each year, Frost & Sullivan presents the Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation in products and technologies, and the resulting leadership in terms of customer value and market penetration.
The Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts benchmark market players and measure performance through in-depth interviews, analysis and secondary research to identify industry best practices.
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About the Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, is the strategic partner of the world’s largest companies in many industries. It offers a A desk support services model combining three broad families of high value-added solutions: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions ensure successful customer interaction and optimized business processes, anchored in a unique, comprehensive and high-touch high-tech approach. The more than 380,000 employees of the Group, based in 83 countries, each year support billions of connections in more than 265 languages and more than 170 markets, in a common commitment to excellence as part of the process “Simpler, faster , safer “. This mission is supported by the use of reliable, flexible and intelligent technological solutions and the observance of the highest safety and quality standards in the industry, based on excellence in corporate social responsibility. In 2020, Teleperformance achieved a consolidated turnover of 5,732 million euros (US $ 6.5 billion, based on € 1 = $ 1.14) and net income of 324 million euros.
Teleperformance shares are traded on the Euronext Paris market, compartment A, and are eligible for the deferred settlement service. They are part of the following indices: CAC 40, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, the Teleperformance share is part of the Euronext Vigeo Eurozone 120 index, the FTSE4Good index and the Solactive Europe Corporate Social Responsibility index (formerly the Ethibel Sustainability Excellence Europe index) .
For more information: www.teleperformance.com / Follow us on Twitter @teleperformance
SOURCE Frost & Sullivan